Privacy Policy

At GrowSphere ("we", "us", "the Agency") we're committed to protecting the privacy of people who visit our website or use our services. This policy explains what personal information we collect, why we collect it, and what rights you have under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Who is responsible for your data

GrowSphere, located at 1055 West Georgia Street, Suite 2400, Vancouver, BC V6E 3P3, Canada, is responsible for the personal information collected through this website. You can reach us at any time at contact@growsphere.store.

2. Information we collect

Identification and contact information: name, email, phone, and company, when you complete our contact form.
Browsing data: IP address, browser type, pages visited, and time on site, collected through cookies and similar technologies.
Communications: the content of messages you send us through forms or email.

3. Why we use your information

To respond to your inquiries and quote requests.
To manage the contractual relationship if you hire our services.
To send marketing communications, only if you've given express consent.
To analyze site usage to improve its performance and content.
To comply with applicable legal and tax obligations.

4. Legal basis

We process your data based on your consent (when you submit the contact form), contract performance (if you hire our services), and our legitimate interest in improving the website and responding to inquiries.

5. Data retention

We keep your personal information only as long as needed to fulfill the purpose it was collected for, and afterward, where applicable, for the periods required by law.

6. Who we share data with

We don't sell or share your personal information with third parties for commercial purposes. We may share data with technology providers acting as processors (for example, email, hosting, or web analytics tools), always under contract and with appropriate safeguards.

7. International transfers

Some of our technology providers may be located outside Canada. In these cases, we take steps to ensure appropriate safeguards are in place, consistent with PIPEDA's requirements for cross-border data transfers.

8. Your rights

You can exercise your rights to access, correct, or request deletion of your personal information, and to withdraw consent, at any time by writing to contact@growsphere.store. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your information hasn't been handled in line with applicable law.

9. Security

We apply appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration.

10. Changes to this policy

We may update this privacy policy to reflect changes in the law or in our services. We recommend checking this page periodically.

11. Contact

For any questions about this privacy policy, write to us at contact@growsphere.store or at our mailing address at 1055 West Georgia Street, Suite 2400, Vancouver, BC V6E 3P3, Canada.